Frequently Asked Questions (FAQ)

🛒 Ordering and Shopping

1. How to Place an Order?
Browse products, add items to your cart, and proceed to checkout. Fill in shipping details, select a payment method, and confirm your order. A confirmation email will be sent once processed.

2. Can I Modify or Cancel My Order?
To cancel or change your order, please contact us as soon as possible via email at [email protected] or call us at (719) 558-3023. If the order has already been shipped, we will attempt to intercept it.

3. How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via email within 24 hours. You can use this number on the carrier’s website to monitor your shipment status and estimated delivery date.

💳 Payment Methods and Security

4. What Payment Methods Are Accepted?
We accept American Express, Discover, JCB, MasterCard, Visa, and Apple Pay. All transactions are secured with 128-bit SSL encryption.

5. Is My Payment Secure?
Yes, all payments are processed securely using advanced encryption technology to ensure your financial information is protected.

6. What Should I Do If I Encounter Payment Issues?
If you experience any issues during the payment process, please contact our customer service team immediately via email.

📦 Shipping and Delivery

7. How Long Does Delivery Take?
Order Processing Time: 1–3 business days.
Shipping Time: Standard Shipping: 7–15 business days; Expedited Shipping: 3–7 business days.
Total Estimated Delivery Time: Standard: 8–18 business days; Expedited: 4–10 business days.

8. Do You Ship Internationally?
Yes, we ship to Australia, Canada, the U.S., and many other countries worldwide. Free Standard Shipping is available on orders $50 and above.

🔁 Return/Refund Policies

9. What If My Order Is Damaged or Lost?
We are not liable for damaged or lost items during transit. Contact the carrier directly to file a claim and retain all packaging materials.

10. What Are Your Return/Refund Policies?
You may return unused items within 30 days of delivery, provided they are in original condition with tags and packaging intact. Refunds for unshipped orders are processed within 1–5 business days. For shipped orders, refunds are processed after we receive the returned item, which can take 7–14 business days or longer.

💰 Currency and Exchange Rates

11. What Currency Are Prices Listed In?
All prices listed on our website are in U.S. Dollars (USD). Please note that if your account uses another currency, exchange rates may vary depending on your payment service provider.

📧 Customer Support

12. How to Contact Customer Support?
For further questions or assistance, feel free to reach out to us through the following channels:

  • Email: [email protected]
  • Phone: (719) 558-3023
  • Address: 1818 West Kiowa Street, Westside, Colorado Springs, CO 80904, United States

Support Hours:

  • Weekdays (Mon–Fri): 9:00 AM – 10:00 PM
  • Holidays: 10:00 AM – 5:00 PM

Thank you for choosing us! We’re here to help and ensure your shopping experience is smooth and enjoyable.